Select Order History below to check the status of an order or request support.

Frequently Asked Questions

How long does shipping take?

Our average shipping time for just wheels or just tires is 5 to 8 working days. Wheel and tire packages that require mounting and balancing are closer to 5 to 10 working days.

How do I check my order status?

Our processing working hours are Monday – Friday 8am-7pm. Weekend orders are processed on Mondays. We typically ship just wheel or just tire orders same day for those orders that come thru before 11:AM est during processing work days.

Wheel & Tire Packages usually take two processing work days and in some rare cases three.

To check the status of an order

  1. Select Order History above 
  2. In the Orders list, you’ll see the current status in the Status column.
How do I process a return?

The below process will initiate a trouble ticket which is required in order for us to process a return.

  1. Select Order History above 
  2. In the Orders list, find the order you’d like to return and select Request Support.
  3. Select the product you’d like to Return
  4. On the Support page select Process Return from the support drop down.
  5. A Customer Service Manager will be in touch with you shortly after the request is received.
How do I report a problem with my order?

The below process will initiate a trouble ticket which will be assigned to a dedicated Support Specialist to assist you.

  1. Select Order History above 
  2. In the Orders list, find the order you’re having a problem with and select Request Support.
  3. Select the product or products you’re having a problem with.
  4. On the Support page select Problem With Order from the support drop down.
  5. A Customer Service Manager will be in touch with you shortly after the request is received.
How do I report a possible warranty issue?

The below process will initiate a trouble ticket which is required in order for us to process a Warranty Claim.

  1. Select Order History above 
  2. In the Orders list, find the order that pertains to the defective product and select Request Support.
  3. Select the product or products you’re having a problem with.
  4. On the Support page select Defective Product from the support drop down.
  5. A Customer Service Manager will be in touch with you shortly after the request is received.
How do I report a Fitment Issue?

The below process will initiate a trouble ticket which will be assigned to a dedicated Fitment Specialist to assist you.

  1. Select Order History above 
  2. In the Orders list, find the order you’re experiencing issues with and select Request Support.
  3. Select the product or products you’re having a problem with.
  4. On the Support page select Fitment Issue from the support drop down.
  5. A Customer Service Manager will be in touch with you shortly after the request is received.