Our processing working hours are Monday – Friday 8am-7pm. Weekend orders are processed on Mondays.
We typically ship just wheel or just tire orders same day for those orders that come thru before 11:AM est during processing work days.
Please see below the description of each status
At this stage the order is being reviewed by one of our fitment specialist. Once reviewing by our fitment specialist is completed the order is processed and a new status is assigned.
Please Note: Order processing takes place Monday – Friday 8am to 7pm
This status is assigned to orders where the products where not in stock at the same location and required transferring. Example: Wheels not in stock at the same warehouse as the Tires or vice versa.
When this occurs we mark the order internally as Fast-Track so that when the missing products arrive the order is expedited.
This status is issued to packages that have shipped and just waiting for the tracking to be uploaded. Please note tracking usually takes a couple days to upload at times.
WheelsASAP offers support via our online messaging ticket system, which is always just one click away. Offering you this level of support means that your requests are ultimately resolved faster and our feedback will always be archived in your inbox.
Fill out the form below and we’ll create a support ticket for you which will be assigned to a support manager right away.