Frequently Asked Questions
Is It Free? NO, we pay for it, Do We Charge You? No – It’s Free for you just not free for us lol.
Fast & Free Shipping, Mounting, Balancing & Lifetime Structural Warranty.
Our average shipping time for just wheels or just tires is 5 to 8 working days (3 Day option available at checkout). Wheel and tire packages that require mounting and balancing are closer to 5 to 10 working days.
WheelsASAP offers support via our online messaging system, which is always just one click away. We handle pre-sale inquiries with great detail and make sure we give each inquiry our dedicated time and reply with the most accurate feedback possible. This level of support often requires careful, focused research into your vehicles sensitive data and the fitment you’re looking to achieve.
Keeping support solely online allows us to better help you in a speedy and more accurate manner, as our highly experienced Fitment Specialist is able to focus all of their energy on your inquiry with the fewest number of distractions and interruptions possible. This, in turn, means that your requests are ultimately resolved faster.
We believe it wouldn’t be possible to provide the same accurate assistance over the phone. Don’t take our word for it, see what our customers have to say:
Had an issue with a cap
After sales support was hands down incredible. Had an issue with one of my center cap screws that I believe the shop actually messed up. Dave in support sent me a new one, no questions asked.
– Tony (Grand Rapids, Michigan)
Guys are true gurus
Wanted to achieve a specific stance on my FJ40 LandCruiser and these guys were the only ones that even knew what an FJ40 was lol. Thanks for the speedy replies and spot on fitment.
– Greg (Orlando, Florida)
Send us a message via the below contact methods and give us a try.
Contacting WheelsASAP
Our Sales Hours of Operation are Monday – Sunday 8am-9pm EST.
Let us know below what you need help with and we’ll get you to the right team.
We believe email is the most effective way for us to assist you because…
- Our highly experienced Fitment Specialist are able to focus all of their energy solely on your inquiry.
- We want to ensure nothing gets lost in translation and you understand our recommendations clearly.
- Our feedback will always be archived in your inbox.
We typically reply within 10 minutes during our work hours. We look forward to hearing from you!
We believe email is the most effective way for us to assist you because…
-
- A ticket is created when you message us which allows us to immediately pull up your customer information so we don’t need time to figure out who you are.
- We can get to the bottom of your questions and investigate your order without putting you on hold.
- All support tickets and conversations are stored away for easy access at all times. This allows for anyone on our team to easily pick up where another left off, therefore never having to ask you questions twice.
We look forward to hearing from you!
Our processing working hours are Monday – Friday 8am-7pm. Weekend orders are processed on Mondays. We typically ship just wheel or just tire orders same day for those orders that come thru before 11:AM est during processing work days.
Packages usually take two processing work days and in some rare cases three.
Click the link below to check the status of your order:
The below process will initiate a trouble ticket which is required in order for us to process a return.
- From the main menu, go to Customer Service > My Account
- From the My account page, go to Orders
- In the Orders list, find the order you’d like to return and select Product Support.
The below process will initiate a trouble ticket which will be assigned to a dedicated Support Specialist to assist you.
- From the main menu, go to Customer Service > My Account
- From the My account page, go to Orders
- In the Orders list, find the order you’re having a problem with and select Product Support.
The below process will initiate a trouble ticket which is required in order for us to process a Warranty Claim.
- From the main menu, go to Customer Service > My Account
- From the My account page, go to Orders
- In the Orders list, find the order you’d like to return and select Product Support.
The below process will initiate a trouble ticket which will be assigned to a dedicated Fitment Specialist to assist you.
- From the main menu, go to Customer Service > My Account
- From the My account page, go to Orders
- In the Orders list, find the order you’re having a problem with and select Product Support.
