100% Fitment Guarantee
The 100% Fitment Guarantee covers wheels and tires recommended by our vehicle search tool. Before an order ships, a specialist runs a 5-point check of bolt pattern, offset, center bore, width, and brake clearance. If a recommended setup does not fit, we pick up the wheels and work with you on a replacement or a refund.
What does the 100% Fitment Guarantee cover?
The guarantee is for the wheels and tires recommended by our vehicle search tool. That is the rule in our Terms & Conditions. At checkout we ask for your vehicle’s year, make, and model so the order can be checked against that vehicle before it is processed.
Nothing ships until a specialist has reviewed it, as we describe on Why WheelsASAP. If you overwrite the recommended wheel or tire specs, the Fitment Guarantee is no longer valid. The same warning appears on our homepage: changing the tire size on a package results page may void the guarantee, so check your research before you alter a recommended size.
What do you check before an order ships?
Every order is reviewed by a fitment specialist during processing. That review is a 5-point Fitment Quality Check, and it requires the final signature of a resident Fitment Specialist. We check:
- Bolt pattern
- Offset
- Center bore
- Width
- Brake clearance
We do not check offset restrictions that your local laws may require. That is your responsibility, and you should tell us about any local restriction before you order. Our homepage also states that our Fitment Specialists have a minimum of 10 years in the industry. If you want a fitment outside what the vehicle database offers, those specialists can review it with you in advance.
Use the help icon on the site, or call or text 1-866-757-4679, Monday through Friday, 8:30 AM to 6:00 PM Eastern.
When is the guarantee not valid?
The guarantee does not apply if the recommended specs are overwritten. It also does not cover a fitment you chose against our recommendation, unless a specialist verified that setup in advance. Local legal restrictions on offset or stance are yours to flag. And we do not accept returns on wheels and tires that have been driven on, which is why a test fit matters.
Special-order wheels, meaning wheels transferred in or drop-shipped from the manufacturer and not in stock at the time, follow a tighter return rule on our returns page. If the problem is a fitment issue, the Fitment Guarantee still kicks in.
What happens if the wheels or tires do not fit?
Contact us right away and we will connect you with a fitment specialist assigned to the case. Custom wheels are custom, and at times we will use methods to accommodate the fitment, which can include spacers. If we do not find a method that works, we pick up the wheels and work with you on a replacement set or a refund. Our homepage FAQ says the same: if the recommended setup does not fit as promised, we arrange pickup and replace it with the correct fitment or issue a full refund.
To prevent abuse, for questionable fitment issues we may require a work order from a shop describing the fitment issue in detail.
How should I shop so the guarantee applies?
Start with year, make, and model. Our vehicle search and our custom wheel offset search are built to show wheels that match the vehicle you enter.
If you want a complete setup, add tires from the options paired to that wheel and vehicle, and order a wheel and tire package so the set is mounted and balanced together.
For tire-only orders, we recommend searching by the tire size you already run. That is the most accurate way to match what is on the vehicle now. If you are still deciding on offset or backspacing, use the wheel offset and backspacing calculator before you override a recommended spec.
If you want the concept in plain language first, read what wheel offset means.
Vehicle landers, such as our Ford F-150 wheels and rims page, are there so you can check bolt pattern, offset range, and tire size before you add a product to the cart.
Longer write-ups on specific trucks and cars live on Dispatch.
What should I do when the wheels arrive?
Our Terms & Conditions make the buyer responsible for test-fitting the wheels within 5 working days of receipt, and for confirming that the wheels or tires do not obstruct anywhere and that the vehicle is safe to drive. Keep the original wheel boxes. Do not drive on a set you still need us to pick up or replace. Eligible unused products can be returned within 60 days of delivery, in original packaging, subject to the conditions on the returns page.
If something does not sit right, stop and contact us. Call or text 1-866-757-4679, Monday through Friday, 8:30 AM to 6:00 PM Eastern, or use the contact form.
Local customers can also visit the showroom at 8224 NW South River Drive, Medley, FL 33166, or work with Fitment Dynamics for in-person help, as described on our Miami wheels and tires page.
Fitment checklist
- Enter the correct year, make, model, and trim or suspension option in the vehicle search.
- Leave the recommended wheel specs in place, or have a specialist verify any change before you order.
- For tires, confirm size, load rating, and, on a package, that the tire is one of the options paired to that wheel.
- Tell us about lifts, leveling kits, big-brake packages, or local offset restrictions before checkout.
- Add the correct lug hardware, hub-centric rings, and TPMS at checkout when the vehicle needs them.
- Wait for the 5-point fitment review of bolt pattern, offset, center bore, width, and brake clearance.
- Test-fit within 5 working days of delivery. Do not drive on the set until you are satisfied with the clearance.
- If there is a problem, contact us before you modify the wheels, mount different tires, or use the vehicle on the street.
Fitment Guarantee FAQ
What is the 100% Fitment Guarantee?
It is our promise that wheels and tires recommended by our vehicle search tool are reviewed by a fitment specialist before they ship. If the recommended setup does not fit, we assign a specialist, try to correct the fitment, and if we cannot, we pick up the wheels and work with you on a replacement or a refund.
Does the guarantee still apply if I change the recommended size?
No. If you overwrite the wheel or tire specs recommended by the search tool, the Fitment Guarantee is no longer valid. If you want a setup outside those recommendations, ask a fitment specialist to verify it before you order.
What fitment data do you verify?
We run a 5-point check of bolt pattern, offset, center bore, width, and brake clearance. We do not check legal offset restrictions in your area. That is your responsibility to raise with us before you order.
What if the wheels need spacers to fit?
Custom wheels sometimes require extra methods to accommodate fitment, and our terms say that can include the use of spacers. A specialist assigned to the case will work through those options with you. If we cannot find a method that works, we pick up the wheels and go to a replacement or a refund.
How soon should I test-fit the wheels?
Within 5 working days of receipt. Confirm that nothing obstructs and that the vehicle is safe to drive. Do not drive on wheels or tires you may need to return. If you see a problem, contact us right away at 1-866-757-4679, Monday through Friday, 8:30 AM to 6:00 PM Eastern.
Ready to shop with the guarantee attached? Search by vehicle, or talk to the Fitment Team at 1-866-757-4679. If you want the legal wording in one place, it is in the Fitment Guarantee section of our Terms & Conditions.
