Shipping for Wheels, Tires, and Packages
Standard shipping is free on qualifying orders of four or more wheels or tires in the lower 48 states, where FedEx Ground is available. Wheels ship out in 2 to 4 business days. Wheel and tire packages ship out in 4 to 8 business days. Transit then depends on distance from our warehouse, via FedEx Ground.
How much does shipping cost?
Standard Shipping is free in the lower 48 United States where FedEx Ground is available, on a quantity of four or more. That rule is in our Terms & Conditions. We ship to the lower 48 states only. We do not ship to Alaska, Hawaii, Puerto Rico, Canada, or international addresses.
Free shipping does not apply to wheel and tire packages that exceed the dimensional weight of a standard FedEx Ground shipment, which our terms call “Oversized.” If a package is oversized, you will be offered a paid oversized shipping option. You also have the option of shipping the wheels and tires unmounted, which our terms describe as much faster and free of charge via FedEx Ground.
How long does shipping take?
Wheels-only and tires-only orders ship out in 2 to 4 business days. Wheel and tire packages that we mount and balance ship out in 4 to 8 business days. We do not quote an arrival or transit time, because that depends on how far the order is traveling from our warehouse, via FedEx Ground.
If the wheels and tires are not in stock at the same location, the order is marked Awaiting Product Transfer and Fast-Tracked once the missing product arrives. Unmounted wheels and tires may also ship from different warehouses, so one can arrive before the other. After a package ships, tracking can take a couple of days to upload. You can follow the shipment on our Track your order page.
How do I track my order?
Enter your invoice number and email on the Track your order page. Your invoice number is on the receipt and in the confirmation email. After a package ships, the status may read Processing (Pending Tracking#). Tracking usually takes a couple of days to upload.
If you need help with an existing order, use the form on that page or our contact page. You can also call or text 1-866-757-4679, Monday through Friday, 8:30 AM to 6:00 PM Eastern.
What carrier do you use?
We ship via FedEx Ground. Our Terms & Conditions describe Standard Shipping and the free unmounted oversized option as FedEx Ground. That gives you a trackable package delivered to the door, rather than a freight shipment that needs a lift-gate or a terminal pickup.
Do wheel and tire packages arrive mounted and balanced?
Yes. A complete wheel and tire package is professionally mounted and dynamically balanced before it ships, using Hunter equipment. That work is included on packages. Hunter Road Force balancing, wheel detailing, and ceramic protection are optional upgrades at checkout, not part of the standard package unless you add them.
Wheels-only and tires-only orders ship as separate products. Your local installer can mount them. Hardware such as TPMS sensors, lug nuts, and hub-centric rings can be added during checkout when your setup needs them.
What is 3 Day Prime Shipping?
3 Day Prime Shipping is an optional upgrade on qualifying products, described in our Terms & Conditions. It is 3 working days. The same-day cutoff is 10:00 AM on a workday. If you order after that cutoff, the first day counts as the next business day. Business days are Monday through Friday and do not include observed national holidays.
3 Day Shipping is not guaranteed. It is 100% refundable if we do not hit the target date. If a cash refund is not possible, such as on a Katapult lease-to-own payment, we issue an in-house credit.
What does optional shipping insurance cover?
Shipping insurance is an optional $94.95 add-on in our Terms & Conditions. It applies when the shipping carrier denies a claim for a damaged, lost, or stolen package. Coverage is:
- 100% of the cost of items lost in transit (not delivered). We ship a replacement once the carrier deems the package lost.
- 100% of the replacement of damaged wheels. We send a return label for the damaged product and ship the replacement once that product is provided to the carrier.
- 50% of the replacement of packages the carrier shows as delivered, when the item is then reported stolen. You complete a report, and we send a coupon code for 50% of the order total. Our terms also note that rental or home insurance may cover theft.
Can I pick up an order at the Medley showroom?
We have a showroom at 8224 NW South River Drive, Medley, FL 33166. We are open Monday through Friday, 8:30 AM to 6:00 PM Eastern. Not every wheel or tire on the website is stocked at that building. Our main distribution hub is a separate location, and products ordered online or in person are transferred in from that hub.
If you want installation in the Miami area, we allocate the products at our Doral, Florida location after the purchase and then schedule an appointment. Most appointments are scheduled for the next business day, unless the products come from an out-of-state hub. Local drivers can also visit our sister company, Fitment Dynamics, for in-person fitment help and installation, as described on our Miami wheels and tires page. The Miami line is (754) 247-0555. The national line remains 1-866-757-4679.
What should I do when the shipment arrives?
Inspect the boxes when they arrive, and keep the original wheel boxes. We include those boxes with packages, and they are required if you later need a return. Our terms ask you to test-fit the wheels within 5 working days of receipt, and to confirm that nothing obstructs and that the vehicle is safe to drive. Do not drive on a setup you still need to return.
We accept returns within 60 days of delivery on eligible unused products, in original packaging. For the full conditions, see our returns page.
Checklist before you place the order
- Confirm the ship-to address is in the lower 48 states. We do not ship to Alaska, Hawaii, Puerto Rico, Canada, or international addresses.
- Search by year, make, and model, or build the set on our custom wheel offset search, so the order is tied to your vehicle.
- Confirm quantity. Free Standard Shipping applies to a quantity of four or more, when FedEx Ground is available in the lower 48 states.
- If you are ordering a package, decide whether you want it mounted or, if the set is oversized, whether you prefer unmounted FedEx Ground at no charge.
- Add TPMS, lug hardware, or hub-centric rings at checkout if your vehicle needs them.
- Decide whether you want 3 Day Prime Shipping (on qualifying products) or the $94.95 shipping insurance option.
- After checkout, save the confirmation email and invoice number so you can track the order.
- When the shipment arrives, test-fit within 5 working days and keep the original boxes.
Shipping FAQ
Is shipping free on wheels and tires?
Yes, Standard Shipping is free in the lower 48 United States where FedEx Ground is available, on a quantity of four or more. We do not ship to Alaska, Hawaii, Puerto Rico, Canada, or international addresses. Free shipping does not apply to wheel and tire packages that exceed the dimensional weight of a standard FedEx Ground shipment. Those oversized packages can ship unmounted, faster and free, via FedEx Ground, or you can choose the paid oversized option.
How long does shipping take?
Wheels and tires ship out in 2 to 4 business days. Wheel and tire packages ship out in 4 to 8 business days. Transit then depends on distance from our warehouse, via FedEx Ground.
How do I track my order?
Go to the Track your order page and enter the invoice number and email from your confirmation. Tracking can take a couple of days to upload after the package ships. For help, call or text 1-866-757-4679, Monday through Friday, 8:30 AM to 6:00 PM Eastern, or use the contact form.
Do wheel and tire packages arrive ready to install?
Yes. Packages are professionally mounted and dynamically balanced before they ship, so they arrive ready to bolt on. Road Force balancing, detailing, and ceramic protection are optional upgrades. Wheels-only and tires-only orders ship unmounted.
What if I need the set faster than standard shipping?
On qualifying products, 3 Day Prime Shipping is offered as an option. It is 3 working days, with a 10:00 AM workday cutoff, and it is refundable if we do not hit the target date. It is not a guarantee. Financing payments that cannot be refunded in cash receive an in-house credit instead.
Questions about a shipment? Call or text the Fitment Team at 1-866-757-4679, Monday through Friday, 8:30 AM to 6:00 PM Eastern. If you found a lower delivered price, our price match page explains how to send it over.
If you would rather spread the payment out, start with rim financing. The full legal shipping terms sit on the Terms & Conditions page.
