Looks like you may need further assistance

We recommend you reach out to one of our fitment specialist to further assist you.

Contacting WheelsASAP

Our Sales Hours of Operation are Monday – Sunday 8am-9pm EST.

Let us know below what you need help with and we’ll get you to the right team. 

Pre-Sale & General Inquiries

We believe email is the most effective way for us to assist you because…

  • Our highly experienced Fitment Specialist are able to focus all of their energy solely on your inquiry.
  • We want to ensure nothing gets lost in translation and you understand our recommendations clearly.
  • Our feedback will always be archived in your inbox.

We typically reply within 10 minutes during our work hours. We look forward to hearing from you!








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If you prefer to email us directly you can reach us via email at support@wheelsasap.zendesk.com 

Our main distribution center is located at 3400 Northwest 151st Terrace, Unit 1, Miami Gardens, Florida, 33054 next to the Amazon Mega Warehouse.

To make sure we give you our undivided attention please contact us in advance to schedule an appointment with one of our sales associates.

After-Sale Support

We believe email is the most effective way for us to assist you because…

    • A ticket is created when you message us which allows us to immediately pull up your customer information so we don’t need time to figure out who you are.
    • We can get to the bottom of your questions and investigate your order without putting you on hold.
    • All support tickets and conversations are stored away for easy access at all times. This allows for anyone on our team to easily pick up where another left off, therefore never having to ask you questions twice.

We look forward to hearing from you!

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Check Order Status

Our processing working hours are Monday – Friday 8am-7pm. Weekend orders are processed on Mondays. We typically ship just wheel or just tire orders same day for those orders that come thru before 11:AM est during processing work days.

Packages usually take two processing work days and in some rare cases three.

Click the link below to check the status of your order:

Check Order Status

Return Items You Ordered

The below process will initiate a trouble ticket which is required in order for us to process a return.

  1. From the main menu, go to Customer Service > My Account 
  2. From the My account page, go to Orders
  3. In the Orders list, find the order you’d like to return and select Product Support.
Problem With Order

The below process will initiate a trouble ticket which will be assigned to a dedicated Support Specialist to assist you.

  1. From the main menu, go to Customer Service > My Account 
  2. From the My account page, go to Orders
  3. In the Orders list, find the order you’re having a problem with and select Product Support.
Warranty Department

The below process will initiate a trouble ticket which is required in order for us to process a Warranty Claim.

  1. From the main menu, go to Customer Service > My Account 
  2. From the My account page, go to Orders
  3. In the Orders list, find the order you’d like to return and select Product Support.
Fitment Issue

The below process will initiate a trouble ticket which will be assigned to a dedicated Fitment Specialist to assist you.

  1. From the main menu, go to Customer Service > My Account 
  2. From the My account page, go to Orders
  3. In the Orders list, find the order you’re having a problem with and select Product Support.