Existing Order Support
We have a specialized team to handle all things support related to an existing order. We handle all support inquiries via our online ticket system so we can closely monitor all support requests to assure our support team is delivering the absolute best service to our customers.
Our Support Team is Available Monday – Friday 9am – 5pm (est)
Let us know below what you need help with and we’ll get you to the right team.
Our processing working hours are Monday – Friday 8am-7pm. Weekend orders are processed on Mondays. We typically ship just wheel or just tire orders same day for those orders that come thru before 11:AM est during processing work days.
Packages that are ASAP Shipping denoted usually take two processing work days and non ASAP Shipping packages usually take four to eights days to ship.
Click the link below to check the status of your order:
Send us a message below and we’ll initiate a trouble ticket which is required in order for us to process a return.
Please note our sales team is not able to process returns this can only be performed by a specialized team which we’ll connect you with after submitting the below form.
Send us a message below and we’ll initiate a trouble ticket which is required in order for us to resolve your issue.
Please note our sales team is not able to assist with existing orders this can only be performed by a specialized team which we’ll connect you with after submitting the below form.
Send us a message below and we’ll initiate a trouble ticket which is required in order for us to review your warranty claim.
Please note our sales team is not able to assist with support related matters this can only be performed by a specialized team which we’ll connect you with after submitting the below form.
Send us a message below and we’ll initiate a trouble ticket which is required in order for us to review your Fitment Issue.
Please note our sales team is not able to assist with support related matters this can only be performed by a specialized team which we’ll connect you with after submitting the below form.
Contact Support Team
WheelsASAP offers support via our online messaging ticket system, which is always just one click away. Offering you this level of support means that your requests are ultimately resolved faster and our feedback will always be archived in your inbox.
Fill out the form below and we’ll create a support ticket for you which will be assigned to a support manager right away.
What to expect once you submit your request:
- Your inquiry will be assigned a unique ticket # and assigned to the most suitable support manager.
- Our hours of operation are Monday – Friday from 9am to 5pm please expect a reply during that time frame.
Frequently Asked Questions
Via the below link you’ll find our FAQ and Support hub where you can find quick answers to our most commonly asked questions.
https://wheelsandtires.zendesk.com/hc/en-us
